Returns & Refund Policy
Due to the perishable nature of our artisanal bone broth tonics, we are unable to accept physical returns once the product has shipped. If your order arrived damaged or did not meet our quality standards, please reach out to our team within 7 days for a full replacement or refund.
Inspect Your Delivery
Examine your shipment upon arrival to ensure all glass jars are intact and the safety seals are secure.
Document Issues
If you notice damage or leakage, take clear photos of the packaging and the affected jars immediately.
Contact Support
Email our customer care team with your order number and photos to initiate a quality claim.
Resolution
Once reviewed, we will issue a refund to your original payment method or ship a fresh batch of tonics at no cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing